Privacy Policy
Last updated: July 2026
1. Information We Collect
When you place an order or contact us, we collect the details you provide — typically your name, email address and any information needed to set up and support your subscription. We also gather basic technical data, such as the device and app you use, so we can keep the service running well.
2. How We Use Your Information
Your information is used to activate and manage your subscription, deliver support, send your login details and important service notices, and improve how LemoTV works. We do not sell your personal data to third parties.
3. Cookies & Analytics
Our website may use cookies and privacy-conscious analytics to understand how visitors use the site and to remember simple preferences. You can control or clear cookies through your browser settings at any time.
4. Data Retention
We keep your information only for as long as it's needed to provide the service and meet legal or accounting obligations. When it's no longer required, we take steps to delete or anonymise it.
5. Data Security
We use appropriate technical and organisational measures — including encrypted connections for payments — to protect your data against unauthorised access, loss or misuse. No system is perfectly secure, but we work hard to safeguard your information.
6. Third-Party Services
Some functions, such as payment processing and messaging, rely on trusted third-party providers. These partners only receive the information needed to perform their role and are expected to handle it responsibly.
7. Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or request its deletion where appropriate. To make a request, simply contact us using the details below.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please email us at [email protected] and we'll be glad to help.